Accepting webhook requests

How do you accept and handle webhook events.

Configuring a Callback URL

The webhook callback URL used for an event subscription needs to be configured on the your system to accept an HTTPS POST request in JSON format. After verifying the request signature provided in the headers, the preconfigured endpoint needs to return a 200 (OK) or 201 (created) HTTP response code to the Webhooks API request made using the domain. All webhook requests come from this domain which must be whitelisted on your system for further authentication.


Webhook authentication

Verify the webhook signature before handling the request.

Webhook event examples

  "event": "kyc.verification.success",
  "customer_id": "931e2341-c3eb-4681-97d4-f6e09d90da14",
  "occurred_at": "2021-10-20T10:27:20.154286+00:00"
  "event": "kyc.verification.failure",
  "customer_id": "931e2341-c3eb-4681-97d4-f6e09d90da14",
  "occurred_at": "2021-10-20T10:35:34.781911+00:00"

Signature Verification

The request from the Webhooks API to the developer's system also contains the Bond-Signature header used for verifying the request. The request should only be processed if the signature can be verified. This header takes the form of Bond-Signature: t={timestamp},v1={version 1 digest},v2={new version 2 digest} and contains:

  • timestamp t formed at the time of the request
  • signature digest of fixed version v1
  • signature digest of the new version v2

The following is an example of this header.


The signature digest is generated using keyed-hashing for message authentication HMAC, using the SHA-256 hash algorithm. For details, see the implementation of the hmac module in Python's standard library or others in the code snippets below. You should calculate and verify the signature digest before processing the request.

The signature digest is calculated by encoding the webhook secret provided during event subscription, the timestamp t found in the header, and the event payload, all as byte strings using UTF-8 encoding. The procedure for doing this is as follows:

  1. Encode the webhook secret.
  2. Encode the concatenation of the timestamp t as a string, the character . (period), and:
    • v1: the event JSON payload (the request body) as a string
    • v2: the raw request BODY with no modifications
  3. Compute an HMAC using SHA-256 from the encoded webhook secret and encoded string from step 2.
  4. Compare this calculated signature digest with v1 or v2 from the header, depending on whether you used JSON or the raw request BODY.

If the computed digest matches the provided digest, then the request can be processed.

For code examples of signature verification, see Signature verification examples. Note that the v1 signature is prepared using python style JSON parsing which may result in different strings in other languages and parsing strategies. We now recommend using a v2 digest based on the raw BODY which is unambiguous across languages and server frameworks.

Event Handling

The request from the Bond platform to the your system contains the event subscription as the body. This provides all the relevant information concerning this event. The event enum label is also shown, as seen in the example below.

    "event": "event.label",
    "customer_id": "customer_uuid",
    "verification": "verification_status",
    "occurred_at": "timestamp",

Events should be processed and recorded following your business logic. In rare cases, the event may be received more than once, so event processing should be idempotentidempotent - Has the same result when called multiple times with the same idempotent key. One way to accomplish this, is to not process any events that have already been received and logged.


Handling duplicate webhooks

Use the combination of occurred_at and event to match a webhook that your server receives with one that you have already processed to identify a possible duplicate.

Error handling

If a 200 or 201 response code is not received, the Webhooks API retries the request using exponential backoff for up to three days. This adds up to approximately eight retry attempts until a successful response is returned.

If you see that your server is not responding with 200 or 201 for webhooks, check which events are not being accepted by your server.

Signature verification examples

import (

func validate_signature_v2(body string, timestamp int, secret string, signature string) bool {
    digest := hmac.New(sha256.New, []byte(secret))
    digest.Write([]byte(fmt.Sprintf("%d.%s", timestamp, body)))
    sigmac, _ := hex.DecodeString(signature)
    return hmac.Equal(digest.Sum(nil), sigmac)

# retrieving values from header stored in "sigheader"
values := make(map[string]string)
for _, kvp := range strings.Split(sigheader, ",") {
    data := strings.Split(kvp, "=")
    values[data[0]] = data[1]
} # values has keys t, v1, v2
function validate_signature_v2(body, timestamp, secret, signature) {
    const text = `${timestamp}.${body}`;
    const digest = Buffer.from(
        crypto.createHmac('sha256', secret).update(text).digest('hex'), "utf8"
    return crypto.timingSafeEqual(digest, Buffer.from(signature, 'utf8'));

// retrieving values from header stored in "sigheader"
let values = Object.fromEntries(
    sigheader.split(",").map((kvp) => (kvp.split("=")))
); // values has keys t, v1, v2
def validate_signature_v2(
    body: Union[str, bytes], timestamp: int, secret: str, signature: str
) -> bool:
    to_digest = f"{timestamp}.".encode(encoding="UTF-8")
    if isinstance(body, str):
        to_digest += body.encode(encoding="UTF-8")
        to_digest += body
    digest =
    return hmac.compare_digest(digest, signature)

# retrieving values from header stored in "sigheader"
values = {kvp[0]: kvp[1] for kvp in [kvp.split("=") for kvp in sigheader.split(",")]}
# values has keys t, v1, v2
def validate_signature_v2(body, timestamp, secret, signature)
    digest ='sha256')
    message = timestamp + "." + body
    return OpenSSL::HMAC.hexdigest(digest, secret, message) == signature
    # timing attack safe? 

# retrieving values from header stored in "sigheader"
values = {}
sigheader.split(",").map!{|kvp| kvp.split("=") }.each{|k, v| values[k]=v}
# values has keys t, v1, v2

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